Frequently Asked Questions

Q: Who is Dum Audio?

A: Dum Audio is a Canadian start-up that has designed and produced an amazing new Hi-Fi system. Too many people are missing out on the joy of listening to their favourite music in high fidelity, and it is our mission to change that.

 

Q: Who started Dum Audio, and why?

A: Dum Audio was founded by music lover and amateur musician Noam Sugarman in North Bay, Ontario, Canada. He founded the company after trying and failing to find a stereo system that sounds amazing while also being beautiful and simple. Noam was frustrated that everything he found was some combination of expensive, unattractive, and way too complicated. He couldn't find a high-quality integrated Hi-Fi system that's perfect for people who love music but aren't so crazy about tech. So he decided to make one himself.

 

Q: Why are the products only available for pre-order?

A: Since June 2020 we’ve been designing and engineering our product line, and we’ve only just started our first production run. We’re on track to be fulfilling orders from the first production run in the summer of 2022 and from the second production run in the fall of 2022. Because we can’t fulfill right away, we’re offering a significant discount on all products. We wish we could fulfill orders right way, but you’ll be glad you waited.

 

Q: Why should I pre-order now, when I can just wait until you have inventory in the fall?

A: You should pre-order for two reasons. First, because we're a new company that could really use the support as we work hard to produce our first batches of inventory. And second, because by pre-ordering you're getting over 15% off the price you'd be paying in the fall. 

 

Q: Is there a chance I won’t receive the products?

A: Absolutely not. We’ve already paid for and started our first production run, so now it’s just a matter of getting everything made and shipped. In the meantime, we will provide regular updates to all of our customers.

 

Q: Have the products been reviewed?

A: Not yet. Our prototypes work and sound amazing, but we want to make sure reviews are only conducted using products from a regular production run. That way, you know that what’s being reviewed is the same as what you'll be receiving.

 

Q: Is it ok to buy a stereo system without trying it first?

A: It is when you have the security of a hassle-free 60-day return policy and a one-year warranty. We pulled out all the stops and worked with industry-leading experts to produce a truly remarkable system. But if you’re not satisfied for any reason, you can send it back and get a full refund.

 

Q: Are Dum Audio’s individual products compatible with other brands? 

A: For sure! If you’ve got some gear already and you just need one or two items to complete the set, we’ve got you covered. You can hook up our components to just about any standard equipment (and if you’re not sure, reach out to us at hello@dumaudio.com). If Dum Audio enables you to revive an old rig that you’re attached to and still performs well, that would be a thrill for us.

 

Q: Is Dum Audio only sold as a set or can I order components individually? 

A: While we recommend buying all three pieces in our bundle for the full experience (and the nice discount) you can also order each product individually based on what you need for your set-up. Note that our subwoofer will only be available individually. 

 

Q: Is there a subwoofer available for pre-order? 

A: Yes, we are now accepting pre-orders on our passive subwoofer.

 

Q: If I get the bundle, can I use my own subwoofer with it?

A: You can, but only if it is a passive subwoofer. Most subwoofers out there are powered (meaning they have their own amplifier) but our system is somewhat unique in that it only works with a passive sub–so just be sure you know what you’re working with, and reach out to us if you’re not sure. 

 

Q: I know the system is analog-forward, but can I still stream from my phone or another device?

A: Yes. While we love analog, we’re not purists–we think streaming is awesome too. We’ve included Bluetooth 5.0 with aptX so you can stream to our system from your phone, tablet or any device you choose. We’ve also added two extra analog inputs that pretty much anything can be plugged into (though you may need an adapter for certain things).

 

Q: Wait, you mean the system isn’t wireless?

A: That’s right. Our product line is analog-forward, and the analog signal cannot be transmitted wirelessly from the turntable to the amplifier and from the amplifier to the speakers; it has to get there the old-fashioned way. Where wireless systems win for convenience, our system wins for sound quality. It's the wires are what carry all of the warmth and depth that transform recorded music into its best form for your listening pleasure. 

 

Q: Do I have to supply my own wires?

A: No need to stress, all the wires you need are on us. Our turntable comes with analog cables to connect it to the amp, our speakers and subwoofer come with 3 ft. of wire each, and we’ve included banana plugs to make sure all the connections are as easy as possible. And of course, the amplifier and turntable come with all the electrical hookups you need as well.

 

Q: What do you mean by “passive” speakers?

A: “Passive” means that the speakers are powered directly by the amplifier, and therefore do not need to be plugged into the wall; they only need to be connected to the amplifier with speaker wire, which is included.

 

Q: Does the turntable require any accessories or add-ons to make it work? 

A: Nope! In keeping with our promise to make sure we give you everything you need (and nothing you don’t), our turntable includes all necessary components, including a phono pre-amp, so you don’t need to get a separate one, or any other external components for that matter. 

 

Q: If I already have a separate phono pre-amp, or an amplifier/receiver that has its own phono pre-amp, can I use it?

A: You sure can. At the back of the turntable there’s a switch that allows you to choose whether to use the built-in pre-amp or an external option.

 

Q: Can I return my system if I change my mind?

A: Yes. We offer a 60-day no-questions-asked return policy so that you can make sure you’re totally in love with your new system.

 

Q: Do you have a warranty? 

A: Definitely. We want to make sure your system is in its best form, so we offer a one-year warranty on all products. 

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